1-  All our decoration charges include setup, installation and removal of our products. Ordered Table covers, Chair covers, sashes and centerpieces are properly installed. We don’t setup or install Extras because of the fact that all facilities have different orientation. If you want us to place or install Extras you will need to be present at the time of setup to guide our technicians. Our technicians would be happy to place or install them free of cost provided the installation of Extras requires only simple and manual efforts.

2-  The duration of the arrangements is determined by contacting the banquet facility. We will contact the contact person named on the reservation form to schedule the setup and removal of decorations. Decorations are provided for a maximum duration of 12 hours. This time frame can be adjusted for a couple of hours on special requests.

3-  A 50% deposit is required at the time of reservation. The rest of the payment is due at least 7 days before the event date. We will try to contact the customer for balance payment. However, it’s our customer’s responsibility to make sure balance is paid 7 days before the event date. If your event commencement date is within a week of the reservation then a full payment is required at the time of reservation.

4-  Addition to the ordered quantity is subject to availability. We can reduce your order by a maximum of 20% of the original reserved quantity provided the reduction is requested at least 5 days prior to the event commencement date. No reduction in the ordered quantity can be made if the event date is within 5 days of reservation.

5-  You can cancel the decoration order within 48 hours of making reservation for a full refund. Any cancellation requested after 48 hrs of making reservation is subject to a Processing and Holding charge of 15% of the total order amount. No refund can be made if the order is cancelled within 5 days of the event commencement date.

6-  It is our customer’s responsibility to make every possible effort to protect the properties of GrandReceptions.com during the hours of their celebration. Before leaving the party facility please make sure all decoration accessories are in good shape and condition. Customer will be responsible for damaged or missing properties of GrandReceptions.com. To avoid this responsibility we offer an optional damage waiver available for 7% of the total decoration charges. This relieves you from the responsibility of minor damages to our properties. This damage waiver, however, doesn’t waive your responsibility for theft, unexplained disappearance, willful neglect or abuse of our properties and accessories.

7-  Please make sure that the stage area in the banquet facility is big enough for your selected stage and backdrop. We do not raise the stage area as shown in the pictures. These are already raised stage area as part of banquet hall/facility. If, at the time of setup, our technicians find the stage area smaller than the size of ordered arrangement then some necessary changes may be made to the arrangement that may differ from the ordered arrangement.

8-  We are not responsible directly or indirectly for any injury or harm resulting from mishandling of our properties during or after your event. GrandReceptions.com can not be held liable for any kind of injury or harm to you or your guests that is in anyway related to our product, setup or installations.

9-  We will contact the party facility to coordinate and schedule the setup on your behalf. However, we will not be responsible for any delays or disservices arising due to non cooperation of facility personnel. That may include proper placement of table and chair by the banquet facility personnel if table and chair covers are ordered.

10-  Fresh flower arrangements may differ from what is shown in the pictures. Some of these flowers are seasonal and may not be available for your event. However, we will make every effort to keep the same look and size of the arrangement as shown in the pictures.

11-  We can not guarantee the availability of fresh flower arrangements if the event date is within 5 days of making reservation. In this case we will contact you as soon as possible after confirmation of your order if fresh flower arrangements are not available for your event.

12-  GrandReceptions.com does not provide tables and chairs with table cover and chair cover orders. It is the responsibility of banquet hall/facility to provide chairs and tables. Chair Covers with sashes are designed for standard round back banquet chairs that fits most round back banquet chairs. The tie-back chair covers will fit almost all types of banquet chairs. Actual arrangements may slightly differ depending on the orientation of reception hall and how your banquet facility places the tables and chairs.

13-  GrandReceptions.com is not liable for delays or disservices arising due to the acts of God. This may include accidents to our delivery vehicles on the way to your event facility, Storm, flood or any other weather pattern that renders the delivery and setup of your decoration impossible. However, we guarantee that we will make every possible effort in any condition to be able to meet or exceed your expectations.